BCO Midlands Research Launch: The Customer Experience Revolution - Closing the Skills Gap

Expand Navigation

The office property sector is changing fast – it’s now as much about people, customer experience and service delivery as it is about physical assets.

Start Date / Time 16 Oct 2019 17:00
End Date / Time 16 Oct 2019 19:00
Venue Alpha Works, Suffolk Street Queensway, Birmingham B1 1TT
National No
Region Midlands and East Anglia
Type Seminar
Available to Non Members Yes

Description

The BCO is delighted to announce the regional launch of its third study in the ‘Customer Experience’ portfolio of thought leadership and best practice guidance.

This study focuses on the growing importance of service delivery and the need for a shift away from the traditional roles of property and facilities management as the industry continues to evolve and respond to the needs of occupants. It considers the lessons that can be learnt from the hospitality sector and market disruptors; highlights the significance of recruiting and training people with the right skills and attitudes as well as addressing the impact of technology on roles and skills. More importantly, it provides the property industry with a roadmap for change.

Join us for an evening of discussion and networking on 16 October at Alpha Works.

Click here to login and book your place.



< Back to Events