BCO North Research Launch: The Customer Experience Revolution - Closing the Skills Gap

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The office property sector is changing fast – it’s now as much about people, customer experience and service delivery as it is about physical assets.

Start Date / Time 28 Jan 2020 08:30
End Date / Time 28 Jan 2020 10:00
Venue Union, Albert Square, Manchester M2 6LW
National No
Type Seminar
Available to Non Members Yes


The BCO is delighted to announce the regional launch of its third study in the ‘Customer Experience’ portfolio of thought leadership and best practice guidance.

This study focuses on the growing importance of service delivery and the need for a shift away from the traditional roles of property and facilities management as the industry continues to evolve and respond to the needs of occupants. It considers the lessons that can be learnt from the hospitality sector and market disruptors; highlights the significance of recruiting and training people with the right skills and attitudes as well as addressing the impact of technology on roles and skills. More importantly, it provides the property industry with a roadmap for change.

Join us for a morning of discussion and networking on 28 January at Union.

**This event is now fully booked. Please email events@bco.org.uk to be added to the waiting list**

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08.30  Registration and refreshments 

09.00  Welcome from Adam Tillis, Bruntwood

09.15  Presentation:

 •              Howard Morgan, RealService

 09.40  Audience Q&A

10.00  Event close