Commissioned by the BCO Occupier Group and sponsored by JLL, Landsec and Savills, this BCO report focuses on the growing importance of service delivery and provides the property industry with a roadmap for change.

The disruptive forces reshaping the way we work call for an equally disruptive response in the way we serve customers in the office industry. There is a wide and increasing skills gap in both the quality and quantity of talent able to deliver the customer experience expected by today’s corporate occupiers.