By accessing or using this website (www.bco.org.uk), you agree to these terms and conditions of use.
Ordering Publications / Events from the BCO
The BCO does not offer refunds for events, unless mentioned in the booking form itself. We do not accept bookings or dispatch publication orders without payment and would not issue invoices for these items. This is due to being a small Secretariat with limited resource for these administrative duties.
Hard copy publications can be returned to British Council for Offices (BCO) for a full refund up to 7 calendar days from the date of receipt. BCO must be notified prior to the return of any publications and all returns must be posted in their original condition, enabling them to be immediately fit for re-sale. All publications are returned to BCO at cost to the Customer and at the Customer’s risk. We accept no responsibility for any loss or damage to any items returned. Refunds will be issued within 30 days of BCO receiving the returned publication. Allow a week for delivery.
Products to be returned should be adequately packaged and clearly labelled to: British Council for Offices, 74 Coleman Street, London EC2R 5BT.
Please call us on +44 (0) 20 7283 0125 (Monday-Friday, 9.30am-5.30pm) or email us at mail@bco.org.uk if you have any questions regarding the return process.
For full terms and conditions based on purchases made of hard copy or online publications click here
Disclosing your information to others
Other than the disclosures referred to here, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).
Information about products and services
It is very important to us that we provide the highest level of service. In order to help us do this, from time to time, the BCO may send you details of products and services which we think may be of interest to you.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by contacting us directly. If you have another query relating to your information please contact us.
Third party sites
We cannot be responsible for the privacy policies of other sites even if you access them using links from our Sites and recommend that you check the policy of each site you visit.
In addition if you linked to any of our Sites from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Contact us
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by contacting us at:
People, place and planet prosper at BCO Midlands & Central England Awards
On Friday 8 May 2026 at the Eastside Rooms, Birmingham, the BCO’s annual awards lunch celebrated five incredible workplaces, ranging from transformative refurbishments to an exemplary, double-award-winning office development.
A whole generation of office buildings is approaching a critical moment. Many are now entering refurbishment cycles where the default response is “deep retrofit", but should it be?
Make sure you’re kept up to date on BCO news and events by signing up to event and monthly newsletter emails. Emails direct to your inbox will ensure you receive opportunities to attend our events before they sell out. You can also opt-in to receive postal mailings from the BCO, including special event booking forms
May 08, 2026 
By BCO Media 
