Customer Experience Award returns for 2026
February 27, 2026 
Following its successful launch last year, the Customer Experience Award returns for 2026 as a dedicated category recognising excellence in how office buildings are operated and experienced – not just how they are designed.
The entry guide is now available, allowing organisations to begin preparing their submission ahead of entries opening on Monday 9 March.
The BCO has long championed excellence in office design and development. The Customer Experience Award recognises that the real value in offices often comes from how they are operated, and that human interaction is central to their success. Workspaces are not simply a product, but a service, and operational excellence is fundamental to performance.
In a hybrid world, the workplace needs to earn the commute. Design alone is no longer enough – how buildings are operated and managed plays a critical role in occupier attraction and retention, employee wellbeing, brand perception and overall asset performance.
The award highlights the growing professionalism of customer experience leadership across the property sector, from strategy and governance through to measurable outcomes. Shortlisted buildings will receive a judges’ visit, providing an opportunity to demonstrate how strategy translates into lived experience.
Entries will be submitted via a dedicated portal opening on Monday 9 March at 9am. Applicants will complete the online entry form, upload a PDF submission addressing the five core customer experience themes, and provide project imagery.
Entries open: Monday 9 March, 9am
Entries close: Friday 17 April, 5pm
By BCO Media 
