PUBLICATIONS ARCHIVE

As the industry evolves, so does our research. Over the years we have published many guides and specifications, as well as reports and analyses of the trends that are shaping the sector.

Both members and non-members are welcome to download our full archive of publications that explore all aspects of the office.

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Publication title

Towards Experience Utopia: Customer experience best practice for the UK office sector

Publication date

15.10.24

Category

Research Publication

Towards Experience Utopia provides the ultimate guide to creating a strong Customer Experience that blends the best aspects of remote and in-office work. Commissioned by the BCO Occupiers Group, which comprises representatives of leading employers such as NatWest, PwC, Deloitte, Hines, Goldman Sachs, Gilead, BT and Citi Group, the ‘state of the nation’ report sets out practical guidance for occupiers, investors, developers, agents, architects and designers, engineers, technology experts and property managers through strategies and checklists, as well as best practice case studies.

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